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  • Know where all of the heating and cooling units are in your home.

  • Check your air filter. A dirty air filter is a common cause of problems.

  • Write down the model number of all your products.

  • Make sure the system is accessible by the technician, including units in crawl spaces or attics.

  • Put your pets in a separate room.

  • Make sure an adult (18 years or older) is home to let your technician in.

  • Be prepared to answer the phone. Many technicians call when they’re on the way.

  • If you rent, make sure you have permission to have your system serviced.

  • Have information on all prior services performed on your system readily available.

  • Be prepared to make a payment.

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